Manufacturing & QA
HOUSEKEEPING LEAD/QA INSPECTOR
HOUSEKEEPING LEAD/QA INSPECTOR **IMPORTANT NOTICE** ANY Salary Estimation that m
Type: Full Time
ANY Salary Estimation that may appear on this job posting DOES NOT reflect the salaries set by this company for this
HOUSEKEEPING LEAD/QA INSPECTOR
Housekeeping Lead/QA Inspector
Full Time Regular
Date of Last Revision:
OverviewThe Housekeeping Lead/QA Inspector is responsible forsupervising the work activities of cleaning personnel to
ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments.
Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take
corrective action. Is responsible for the Quality of all work performed to achieve maximum guest satisfaction, protection
of assets at minimal expenses. While this is Lead role, there are also cleaning responsibilities that will be required.
Take the initiative to greet guests in a friendly and warm manner while providing the highest quality of service to the
guest at all times.
Supervises the activities of Room Attendants and train personnel in housekeeping duties maintain company productivity
standards; may perform cleaning duties.
Perform essential housekeeping functions while meeting time standards.
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for
housekeeping cart set-up.
Keep all hallways, public areas and closets clean, neat and vacuumed.
Perform such functions as scrubbing commodes, tubs, cleaning tiles and putting away items. reaching overhead to dust,
clean the tops of equipment/appliances and to place items in cupboards, changing bed linens, scrubbing pots, etc.
Examine carpets, drapes and furniture for stains, damage, or wear.
Record inspection results and notifies cleaning personnel of results and any correction needed.
Checks quality of work performed and makes appropriate corrections and changes as necessary.
Handles guest complaints concerning housekeeping service or refers problem to management for adjustment.
Notifies maintenance of any needed repairs.
Personally inspects all rooms daily to ensure cleanliness standards are being met.
Checks any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management, Front Desk
Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with
Maintaining accurate records in compliance with QA requirements.
Resolve guest complaints, ensuring guest satisfaction.
Assign designated guest room keys and communication devices to assigned staff.
Update room status after approving cleanliness and condition in accordance with departmental standards.
Knowledge of computers.
Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in
person and by telephone.
Thorough knowledge of hotel services and facilities.
Must have professional image and personality exuding confidence and leadership skills.
Ability to focus attention to details and be able to organize, prioritize and follow up.
Must be able to take initiative and work productively within any given period of time unsupervised.
Ability to maintain confidentiality and security of all guests and general hotel information.
Ability to work flexible hours, including weekends and evenings if necessary.
Work experience as a Housekeeping Supervisor or similar role.
Hands-on experience with cleaning and maintenance tasks for large organizations
Ability to use industrial cleaning equipment and products
Excellent organizational and team management skills
Stamina to handle the physical demands of the job
Abilities: Lifting -up to 50 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -
limited Carrying -up to 50 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift
touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Mobility -continuous movement throughout
the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of
approximately 3 feet 5% of shift.
Education/Formal Training: One to two years of post-high school education is preferred.
Experience: Experience required by position is from two to three full years of employment in a related position with this
company or other organization(s).
Material/Equipment Used: Office equipment, chemicals cleaning agents, commercial housekeeping and laundry
Environment: Primarily housekeeping department environment. May include prolonged strenuous physical activity in
indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.
The above statements are intended to describe the general nature and level of the work being performed by incumbents
assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc.
reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly
relate experience/education beyond the minimum stated may be substituted where appropriate.
THIS COMPANYIS AN EQUAL OPPORTUNITY EMPLOYER Regional ManagerSite ManagerSite SupervisorSupervisorFacilities
ManagerFacilities Services Supervisor