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Service Dispatcher

Service Dispatcher Are you an experienced Service Dispatcher looking for a reput

2019-12-02 2020
Just Right Air
Position: Service Dispatcher Salary: $12.00-20.00 per hour Type: Full Time Location: Salt Lake City, UT
Are you an experienced Service Dispatcher looking for a reputable, stable company with supportive management who will
value what you bring to the organization? Come work for the premier heating and cooling specialists in the Salt Lake City
and surrounding areas! Due to growth, Just Right Air is immediately seeking an exceptional Service Dispatcher to deliver
the most efficient, highest quality experiences in customer service. This position is ideal for someone who is immediately
seeking long-term employment. If you enjoy challenging work and great pay and benefits, then we would love to get to
know you!
About Just Right Air
Just Right Air is a customer-focused heating and air-conditioning company that was formally started in 2004. But our
founder, Dan Dearden, started in the business in 1977.
Our mission: "To connect people to the honest, qualified & reputable heating and air conditioning service they deserve.
We provide a customer experience that goes beyond the ordinary and the expected."
Our core values: Service, Honesty, Integrity, Family, Teamwork, Work Hard/Have Fun, Strive for Excellence, Respect
With locations in Bountiful, Salt Lake City, and Sandy, we employ highly trained people whose goal is to make our
company the best service company in Salt Lake County, south Davis County, and Park City areas.
A Day in the Life of a Service Dispatcher
The Service Dispatcher serves as the front-line liaison between customers and prospective customers and the company.
He or she answers incoming telephone calls from customers and prospective customers, assesses their needs and works
with dispatch and sales to schedule the appropriate appointments. Primary duties of the Service Dispatcher include but
are not limited to the following specific tasks and responsibilities:
Answer incoming telephone calls from customers and prospects
Schedule service and sales appointments with customers and prospects
Dispatch service technicians to each appointment in an efficient and timely manner
Forecast workload 2-3 days in advance
Works web leads from the company website and third-party lead providers (such as Home Advisor and Porch)
Builds our maintenance customer base by making outbound calls to customers to schedule maintenance service, making
outbound calls to customers to offer Customer Rewards Program (CRP), making outbound calls to CRP customers to
schedule their annual maintenance, and works with the marketing manager to create direct mail and email campaigns to
market maintenance and CRP
Correspondence with customers and prospects as needed to increase customer satisfaction
Manage customer satisfaction survey program
Backs up the Customer Service Representative when he/she is on vacation or medical leave
Backs up the Sales and Installation Coordinator when he/she is on vacation or medical leave
Cross train other members of the team on job responsibilities
Other duties as needed to further the company’s mission to provide customer experience that goes beyond the ordinary
and expected
What you Need to be Qualified for the Service Dispatcher Position
In order to be qualified for the Service Dispatcher position, 2+ years of office experience is preferred. Some college with a
two-year degree or higher preferred. General understanding of the residential HVAC industry a plus. Experience working
with the public and Business to Consumer sales preferred. Required skills: high-energy multitasker with exceptional
organizational skills, excellent customer relations skills, comfortable working in periodic stressful conditions, keyboard
speed of 60 wpm, knowledge of Salt Lake County & surrounding areas by cities and zip codes and proficient with MS Word
and Excel. Soft skills: excellent people skills, teamwork, willingness to learn, ability to prioritize and coordinate tasks and
assignments, friendly, confident adaptability, team leadership roles, meet deadlines, creative problem solver. This is not
required however, the ideal candidate will also be bilingual (English and Spanish), and have some experience in project
Benefits for the Service Dispatcher Position
As part of our company, we believe in all our employees and offer the opportunity for advancement. We are happy to
offer our Service Dispatcher between $12-$20 per hour DOE, paid training, excellent health benefits, paid vacation and
personal leave.
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that
you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-
friendly application so that we can review your information. We look forward to meeting you!
Background and Drug Screening will be done before an offer is made.


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