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IT & Web & SQA

Desktop IT Support Specialist for MSP

Desktop IT Support Specialist for MSP Reaching out for a real IT person, driven

2020
2019-07-16
Delaney Computer Services, Inc.
Position: Specialist Salary: $40,000-55,000 per year Type: Full Time Location: Mahwah, NJ
Reaching out for a real IT person, driven by expanding their skills and solving problems for clients ! DCS is looking for
talented Desktop Support Specialists that thrives in an environment that is heavily client interactive and isn’t afraid to let
their inner geek show but can remain professional and confident during support interactions.
The successful candidate will be a person who is very comfortable SPEAKING ON THE TELEPHONE AND SUPPORTING
multiple clients with multiple end users. DCS provides Managed IT Support services to small and mid-market clients
throughout NY and NJ. DCS focuses mainly on small businesses in the Insurance, Finance and Legal. You will play a
fundamental role in supporting our day to day front-line support issues. The ideal candidate will have several years of IT
support experience or be able to demonstrate that you are technically proficient with common Microsoft solution stacks like
Office 365, Server and Desktop operating systems and must be excited about technology support.
Requirements
Be able to explain the difference between working inside of a corporate IT department and working inside of a Managed
Service Provider’s enviorment
Have Proven prior IT Support experience
Ability to pass a technical interview where you will be asked about complex situations such as how to register a .dll file,
edit a registry entry or encrypt a hard drive
Track record of consistency and the ability to complete tasks
The ability to create technical documentation such as a knowledge base article
Familiarity with the Small Business IT market and business class computers
Strong Working knowledge of Microsoft Office 365
A good personality and the ability to deal with customers
Experience working with an IT ticketing system
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritise, and manage time effectively
AS or AAS degree or equivalent or equivalent work experience
Be Local - We are looking for people that live in the area as trips to our Mahwah NJ office may be necessary under special
circumstances
Benefits
We offer a competitive benefits package which includes the following:
Competitive sales commissions and performance bonus
401K with company match of 3%
Profit Sharing
Paid Time Off
Company sponsored Health Care Benefits including dental and vision protection
Pre-tax salary deferral for yiur Health Savings Account with company contribution
Supplemental insurance including life insurance
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