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Community & Support Administrative Associate

Community & Support Administrative Associate Who are we and why join us? We

2020
2019-07-11
BetterHelp
Position: Administrative Associate Salary: $60,000-65,000 per year Type: Full Time Location: Sunnyvale, CA
Who are we and why join us?
We help people change their lives. BetterHelp is the world’s largest counseling service. We connect people facing life’s
challenges with a counselor from our network of licensed, accredited, and board-certified therapists. Each month, over
1,500,000 counseling messages, chats, voice calls, and video sessions are facilitated through BetterHelp’s secure website
and mobile app. Our mission is to provide everyone with easy, affordable, and private access to professional counseling,
anytime, anywhere.
We’re big and small at the same time. We’ve already built a network of thousands of counselors, served millions of
members, and facilitated tens of millions of counseling sessions. We’re part of Teladoc Health (NYSE: TDOC), the nation’s
first and largest telehealth provider. Yet, our team is still small and nimble, allowing you to have a huge impact and make
your mark.
We’re growing super fast. There’s no better time to join!
What are we looking for?
We are looking for a self-starter, hard-working, passionate individual to own the communication and relationship with our
fast-growing community of members and counselors. This is an all-around versatile position where you get to wear many
hats in a nimble environment to better assist our users. Your primary role will encompass everything customer service!
While also doing some account management, product, training, and everything that makes our community better! What
will you do?
You will be a BetterHelp contact point for both members and counselors
You will use email to assist our users by resolving day-to-day issues, ensuring high level of service, providing outstanding
support and improving their experience
You will be recruiting, interviewing, credentialing, on-boarding and training new counselors who join us
You will proactively conduct outreach and maintain productive communications with members and counselors to get
feedback, improve satisfaction, and prevent churn
You will initiate, own, coordinate and be responsible for special projects that involve counselors or other third parties
You will help our product and service get better by funneling users’ feedback, issues and requests into the product’s
roadmap
You will take part in the product’s QA - performing regular and initiated testing to the product’s performance, features and
functionality
You will handle general administrative work as it relates to the team when needed
You will enjoy great teamwork, have lots of fun, and take pride in building a world-class product that makes a difference on
people’s lives
What will you NOT do?
You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost
everything we do.
You will NOT treat this as a "job". We believe in what we do and we are very passionate about it. If you’re simply looking for
a job to pay the bills, please don’t apply.
You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people allowed
here!
You will NOT get yourself burned out. We work hard but we believe in maintaining sustainable work/life balance. Really.
Requirements
Ambitious, hard working, execution-oriented, eager to get results and succeed
Tech-savvy - being able to grasp, operate and master complicated computer systems
Analytical and metrics driven (really)
Excellent communication - oral and written
Being able to present and convey ideas clearly and confidently
Time management and organizational skills
To make sure you read the job description, please add the word "moussaka" to your cover letter
Curiosity about everything
Ability and willingness to work weekends
Love to help people!
Advantages (not mandatory but great to have):
Bachelors or Masters degree in psychology, social work, etc.
Experience in providing customer support over email
Experience in customer-facing environment
Experience in recruiting/interviewing
Experience in developing applications or sites
Startup experience
Benefits
Very competitive salary & equity compensation
Excellent health, dental, vision coverage
401k benefits with employer matching contribution
Catered lunch every day, bottomless snacks, and locally roasted coffee
Shuttle available to and from Caltrain
Office perks like hammocks and massage chairs
Building something that matters -
and * Any piece of hardware or software that will make you happy and productive
Awesome people to work with
Nothing to slow you down
Helping people have a better life, every day
Apply

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