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Customer Service

Customer Service Representative

Customer Service Representative Company Description No Nights! Be Home For Dinne

2019-06-27 2020
Public Storage
Position: Service Representative Salary: $13.25 per hour Type: Full Time Location: Rowland Heights, CA
Company Description
No Nights! Be Home For Dinner - Full Time Day Shift!
As a Property Manager, you aim to provide superior customer service and a positive and welcoming experience to all
customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products
and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are
at a quality you can be proud of. If this is you, you have found your fit; our full-time Property Manager position is perfect for
you and we will train you to succeed! We are Public Storage, established in 1972; today we have thousands of locations
nationwide and are recognized as the leader in the self-storage industry! Job Description
Excellent Customer Service
Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable
Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
Consult and sell Public Storage packing and moving supplies
Day-to-Day Business
Work independently or with other team members at multiple locations
Days will consist of a mix of customer service and property upkeep
Make customer calls regarding their account, collections and other items; document notes on the computer system
Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to
Manage, audit, balance cash drawer; prepare and make daily deposits
Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great
customer experience
Partner with District Managers and other team members to exceed company goals and expectations
Hourly rate of $13.25
On-site company housing at many locations
Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Next level roles and career opportunities throughout the United States
Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or
other service based companies
Minimum one year of customer service and/or sales experience
Energetic, outgoing and delivers service with a smile
Strong communication, problem solving and time management skills
Valid and current driver’s license with reliable personal transportation used during the work day
Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays
Adaptable – comfortable working alone or with other team members at multiple locations
Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows
Additional Information
All your information will be kept confidential according to EEO guidelines.


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