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Customer Advocate

Customer Advocate Company Description Zen Planner serves over 7,000 businesses i

2019-06-19 2020
Zen Planner
Position: Customer Advocate Salary: $37,000 per year Type: Full Time Location: Highlands Ranch, CO
Company Description
Zen Planner serves over 7,000 businesses in the boutique fitness, yoga, martial arts and affiliate gym space, providing
business owners everything needed to run a successful gym, school or studio. Zen Planner was acquired by Daxko in 2017
and our best-in-class software is backed by a team of over 100 likeminded fitness fanatics, outdoors enthusiasts and
techies. Zen Planner has received several recognitions for its incredible culture, including Outside Magazine’s Best Places
to Work five years in a row, Top 100 Digital Companies in Colorado and Best and Brightest Companies to Work For, to name
a few Job Description
Zen Planner is a fast-moving technology company based in Highlands Ranch, CO. We provide an all-in-one software for
fitness businesses that includes membership management, scheduling, integrated payment processing, email and website
templates, that enables our customers grow and nurture their business.
We are seeking an energized and talented Customer Advocate to work alongside our amazing team who are dedicated to
both active lifestyles and to helping small businesses flourish.
Responsibilities
Become an expert Zen Planner user and stay on top of changes in each software release
Work as a consultative partner to your customer, building rapport, providing direction and communicating customer
specific feedback via phone, email or chat
Identify, diagnose and resolve Zen Planner technical and usage issues
Prioritize issues and escalate actionable items to the development team
Validate reported issues using testing techniques and tools
Collaborate closely with team members to provide creative solutions to unique problems
Proactively reach out to clients to ensure optimal use of the Zen Planner software
Maintain established metrics while serving as a representative of our OHANA values
Manage incoming weekend support requests via email on a rotating basis
Strive to attain high customer satisfaction ratings consistently
Help develop, improve and implement Standard Operating Procedures
Work towards quarterly goals that contribute to professional success and/or that of the company
Some evening and weekend hours are required
Qualifications
Two or three years of demonstrated excellence in customer service
Genuine commitment to delivering a best-in-class service
Ability to work closely and effectively with others
Strong organization, time-management, and planning skills
Excellent verbal and written communication skills
Ability to multi-task, attention to detail
Salary
Starting salary is $37,000 with a monthly bonus and potential for promotion based on performance
Additional Experience Preferred
Passion for fitness or sports: i.e. Crossfit, Zumba, Martial Arts, or Yoga
Prior experience as a fitness instructor, personal trainer
Prior experience using member management software
Additional Information
We truly care for our team members, and this is reflected in our offices, benefits, and great perks. Some of our favorites
include:
Flexible paid time off
Affordable health insurance options
Monthly fitness reimbursement
401(k) matching
1 month sabbatical every 5 years
Casual work environment
Plenty of free food and caffeine
Zen Planner is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense,
including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives,
ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
Apply

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