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Customer Service

Guest Services, Golf Cart Driver - FI

Guest Services, Golf Cart Driver - FI Position Summary: The Guest Services Assoc

2020
2019-05-15
Irvine Company
Position: Cart Driver Type: Full Time Location: Newport Beach, CA
Position Summary:
The Guest Services Associate is responsible to provide excellent guest service by assisting guests including: directions,
sales of gift cards, restaurant reservations, transport guests via golf cart to and from destinations, provide information
about merchants, special events and the surrounding community.
Job Duties:
Provide outstanding guest service in person or on the phone when answering questions and delivering information.
Utilize a creative approach to resolve guests’ needs based on established techniques, policies and procedures.
Maintain ongoing knowledge of property and its stores, restaurants, and events.
Ensure proper cash handling and gift card procedures are followed.
Remain compliant with SOPs including uniform/grooming standards.
Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC).
Perform other duties or projects as assigned or requested.
Transport guests via golf cart to and from destinations in Fashion Island and select Newport Center properties.
Minimum Qualifications / Other Expectations:
Minimum high school degree or general education diploma (GED).
Minimum of 1 year experience in hospitality, retail, retail sale preferred.
Must be at least 19 years of age.
Meticulous attention to detail and accuracy.
Ability to multitask and efficiently assist accumulation of guests in line.
Exceptional customer service skills.
Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests.
Basic computer skills.
Clean DMV record.
Minimum of four 4 hour shifts of availability required.
Google Apps experience a plus.
About Us:
(a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers -
including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood
shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the
community it serves.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated
with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about , our and our .
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection,
hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual
orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical
condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and
local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Apply

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