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Customer Service

Call Center Representative

Call Center Representative Are you looking for a full-time position where you wi

Illinois Vehicle Auto Insurance
Position: Representative Salary: $15.00-16.00 per hour Type: Full Time Location: Downers Grove, IL
Are you looking for a full-time position where you will receive company support, training, and a competitive compensation?
A place where you can utilize your people and relationship building skills?
If you are a motivated, honest, driven, and goal-oriented individual looking for a long-term career, Illinois Vehicle Auto
Insurance can offer a rewarding and satisfying opportunity.
Illinois Vehicle Auto Insurance is currently seeking Customer Service Representatives for our growing call center located in
Downers Grove, IL. This position is a great opportunity to learn the insurance industry in multiple states!
This position requires open availability to work Monday - Friday during daytime hours. Once a week you would be required
to work from 12:30pm-9pm. You will also need to work two Saturdays (8am-6pm) and one Sunday (9am-5pm) a month.
Handle 100+ Outbound/Inbound calls daily
Make payment reminder calls to our customers daily
Contact qualified customers and generate sales leads
Check to ensure that appropriate changes were made to resolve customers’ problems
Confer with customers by telephone in order to provide information about products and services, to take orders or cancel
policies, or to obtain details of complaints
Service and process existing customer transactions
Determine charges for services requested, process payments, and/or arrange for billing
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well
as actions taken
Develop effective follow-up of all customers on file in which no contact has been established
Help to sell new or additional services or products over the phone in absence of Web Team Agent availability
Promote the online presence by letting customers know about how to do business with us online.
What it takes to have a successful career with us:
Excellent communication with customers and the ability to build relationships
Outgoing and positive person
Driven, goal-focused, and coachable professional
Bilingual- Spanish/English preferred but not required
Generous Benefits included with this opportunity:
Competitive base salary as a full-time, direct employee
Benefits Package includes Blue Cross Blue Shield (BCBS) medical, United Health Care (UHC) Dental, paid vacations, sick-
time, 401(k), Flexible Spending Account (FSA)
Why work for Illinois Vehicle Auto Insurance?
Great people, great benefits and success! Illinois Vehicle has been doing business for over 30 years and even in poor
economic times we continue to grow.
Illinois Vehicle Auto Insurance currently operates in a number of states under these names:
Illinois Vehicle Auto Insurance in Illinois
A-Abana Auto Insurance in Texas & Nevada
Access Auto Insurance in Arizona and Indiana.
This job is no longer available, please consider other positions.


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