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Customer Service

Implementation Coordinator/Client Service Associate

Implementation Coordinator/Client Service Associate POSITION SUMMARY Covenir is

Position: Coordinator Salary: $59,000 per year Type: Full Time Location: Worcester, MA
Covenir is a fast growing Business Process Outsourcing company for the insurance industry. You may have seen several of
our opportunities listed already and our opportunities keep happening. With our growth we now have a great spot for
someone that is multi-faceted and experienced. This person needs to be able to make an impact internally as well as with
our customers. The Implementation Coordinator/CSA acts as the face of Covenir on many levels and therefore embodies
what we want for our clients. This person needs to be able to work with multiple clients and love being responsible those
relationships. In particular, they will onboard new clients and are at the head of making sure that they are confident in the
process and have a point person for any concerns. Not only do they work with clients they are integral part of internal
projects with other departments.
You are the single point of contact between the client and Covenir and you wouldn’t have it any other way
You will work to have Covenir clients feel confident during implementation of our services
They are organized enough to manage multiple projects, energetic enough to handle internal communication and
dedicated enough to deliver great service to clients day in and day out
You have experience managing new client assessment processes, coordinating creation and ongoing maintenance of
Standard Operating Procedures (SOP) for each client and are comfortable with the responsibility that comes with it
You have a project manager mentality and the experience to take a client through the implementation process
You understand how to establish and maintain positive relationships with insureds, agents and client company
representatives through friendly, customer-oriented service
You enjoy a roll acting as an ambassador in building positive work culture for the organization
You are a team player and will perform other duties as assigned
AS degree in Business or minimum of 4 years’ relevant work experience in a customer service or insurance related
Project management experience preferred
Proven track record of exceptional dedication to provide friendly, customer-oriented service
Demonstrated oral/written communication skills with strong interpersonal skills
Takes initiative with the ability to effectively self-manage workload while working independently
Must be detail-oriented with excellent organizational and writing skills
Ability to reason logically and provide detailed solutions under tight deadlines
Ability to multi-task and juggle multiple projects and deadlines while negotiating with internal and external parties
Availability to be ’on call’ or work after hours on occasion, as required
Infrequent travel
Proficient with Microsoft Office Suite
*Contact is directly with the founders and managers for hire. No other parties are allowed
We do not collect, store, or transmit personal information about our customers

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