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The new password will be sent in a letter. Just enter your email address carefully. Make sure that the current password contains no extra spaces.
If you do not receive a message from the service password recovery system, follow these steps:

  • Look in your email inbox for a message with the subject "MASS CV: Password Recovery." Check the mailbox that you used to create your MASS CV account. In some cases, postal service delivery may be delayed for several hours.
  • Check your spam and mass mailings folders. Our may have been flagged by your mail system as spam or junk mail. Look for an email from MASSCV.COM with the subject line "Password Recovery."
  • If the message is not in these folders, request a new message from the password-recovery service the next day.