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Logistics & Delivery

Logistics Coordinator

Logistics Coordinator Principal Function: The Logistics Coordinator is responsib

NOW Courier
Position: Logistics Coordinator Salary: $40,000-50,000 per year Type: Full Time Location: Cincinnati, OH
Principal Function: The Logistics Coordinator is responsible for NOW Courier’s overall service level, including
maintaining customer relations and ensuring on time delivery for customer.
Essential Duties and Responsibilities: Duties include, but are not limited to:
Acts as NOW Courier’s main point of contact for customer.
Resolves customer complaints and concerns.
Ensures accurate delivery of same day and pre-planned.
Ensures independent contractor drivers are in compliance with customer requirements.
Arranges deliveries to be scheduled for correct vehicle type per weight and volume while considering optimization
and cost control.
Monitors independent contractor driver fleet levels to ensure proper coverage.
Coordinates dispatch of customer orders to NOW Courier fleet contracted drivers.
Keeps account of order progress and completion.
Maintains and monitors order activity, including accurate and complete entry.
Coordinates with Dispatch on pre-scheduled next day/after-hours orders to ensure proper coverage.
Examines fleet availability proactively to uphold on-time and accurate completion ratio.
Advises management of fleet deficiencies.
Assists warehouse staff, as needed.
This job does not have supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according
to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential duties and responsibilities.
Education and/or Experience: Associate’s degree (A.A.) or equivalent from a two year college or technical school; and
two years of related experience and/or training; or equivalent combination of education and experience. Previous
experience working in the logistics and distribution industry is desired.
Other Skills and Abilities:
Highly organized and detail oriented.
Resourceful and creative.
Analytical skills and problem-solving ability.
Must exhibit professionalism and be effective working with customers, vendors, and employees.
Skillfully convey information on a wide range of topics to a diverse target audience.
Influencing and consultative skills are critical.
Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as
well as telephone and internet communications.
Ability to handle confidential information.
Effective prioritization and time management skills.
Ability to work in a fast-paced, high-pressure, deadline driven environment.
Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-
building and consistent demonstration of solid professional judgement.
Ability to manage multiple projects and tasks simultaneously.
A genuine commitment to quality on behalf of the company while building a corporate culture committed to
excellence is mandatory.
Physical Demands: The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50
pounds (greater weights may be required with the use of an assistive device). The employee occasionally will climb or
balance; stoop, kneel, crouch or crawl; and smell.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision
(clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to
observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth
perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust
focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential duties and responsibilities.
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However,
job duties will require occasional work in a warehouse environment with moderate safety/health hazard potential. The
noise level in the work environment is usually quiet to moderate.
As an award-winning company, our employees are the most important force driving our continued success. We offer a
challenging and supportive environment with opportunities to learn, grow, and contribute - that’s why 93% of current
employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals
who are passionate about their work. A satisfying and rewarding career with competitive compensation,
comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and
more is our commitment to you.

*Contact is directly with the founders and managers for hire. No other parties are allowed
We do not collect, store, or transmit personal information about our customers

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