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Pest Control Technician

05.12.18
Arrow Exterminators
Position: Technician Salary: $30,000-40,000 per year Type: Full Time Location: Kannapolis, NC
Position Summary: Provide uncompromised service to Arrow’s residential or commercial pest control customers
utilizing an Integrated Pest Management approach (IPM). Schedule services with customers and Inspect & treat inside
and outside areas of customer properties for pests including attics and crawl spaces.
Essential Functions:
Comply with company and label safety procedures
Comply with product label, state and federal regulations, and company policies, procedures, and guidelines
Schedule and keep appointments with customers
Interact and ask questions of customers to determine customer concerns and existing conditions
Perform thorough inspection and evaluation of customer properties including interior, exterior, attics, and
crawlspaces
Properly identify insects, pest harborage areas, and conducive conditions
Determine best course of service
Explain to customer the service procedures and answer questions
Provide service in accordance with our proprietary STEPS Total Protection System utilizing Integrated Pest
Management (IPM) solutions
Document service using handheld technology or complete accurate and legible service documents and provide to
customer
Sell additional services to existing and prospective customers
Draw diagrams/graphs of treatment areas per company guidelines
Provide marketing collateral to customer
Collect service payments from customers
Respond to service call backs as required by the customer
Report issues to manager as per company policy
Operate company vehicle in compliance with Vehicle Responsibility Agreement
Maintain equipment and tools in good working order
Wash and clean vehicle and ensure proper maintenance and repairs
Complete internal reports as requested by manager
Maintain timesheets within company policy
Attend and complete training and meetings as required
Perform other duties as required by management
Knowledge, Skills, and Abilities:
Customer Service - Knowledge of principles and processes for providing customer service. This includes active
listening, assessing customer needs, and meeting quality standards for services.
Compliance & Safety - Knowledge of relevant equipment, regulation, procedures, and documentation to ensure
effective, compliant, and safe treatment and services.
English Language - Ability to write, speak, and communicate in English and ability to read and understand technical
product labels.
Monitoring - Ability to assess and evaluate current or previous pest activity on the interior and exterior of a structure.
Math - Ability to calculate dosages and perform basic math and ability to draw, mark, and analyze diagrams legibly.
Critical Thinking - Ability to use logic and reasoning to identify problems and determine best solutions.
Minimum Qualifications:
Compliance with Drug-free Workplace Policy
Able to pass a pre-employment background check upon offer of employment
Ability to pass and maintain any state regulatory agency required licensing/certification exams
Able to pass internal technical exams
Possess current Driver License in the state where you work, ability to operate a motor vehicle and maintain a driving
record consistent with company standards
High school diploma or equivalent
Present a professional appearance including wearing an approved Arrow uniform
Able to work a 40-hour (minimum) work week
Willing to work evenings and weekends as needed
Physical Demands:
The work environment and physical demands described below is representative of those that an employee
encounters while performing essential functions of this job.
Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing,
climbing, pushing, pulling, balancing, stretching and standing for long periods
Climbing into attics and crawling in crawlspaces
Probing timbers
Daily physical labor
Lifting up to 50lbs
Driving of automatic vehicle
Environmental Factors:
Work both indoors and outdoors, in various weather conditions
May withstand extreme conditions such as heat in an attic in Summer or chill of crawlspace in Winter
Exposure to vegetation, dust, dirt, insects and animal remains
Some work in cramped spaces
We are an Equal Opportunity and a Drug-Free Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is
it intended to limit opportunities for necessary modifications).
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*Contact is directly with the founders and managers for hire. No other parties are allowed
We do not collect, store, or transmit personal information about our customers

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