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Bilingual Call Center Customer Service Associate

04.12.18
Staffing Solutions of Hawaii
Position: Service Associate Salary: $12.00-16.00 per hour Type: Temporary Location: Honolulu, HI
Bilingual Call Center Customer Service Associate
Honolulu, HI
Order: 1173865
Order Type : Temp
Job Title: Bilingual Call Center Customer Service Associate
Industry: Tourism
Duration: Temporary, possible Temp-to-Hire based on availability and performance
Hours: Flexible between 7:00am - 11:00pm. Overnight shifts from 11:30pm - 8:30am are available
Location: Iwilei, Honolulu, HI
Parking: TBD
Note: Applications will only be reviewed for applicants currently living in the state of Hawaii and who are available for
an interview with Staffing Solutions.
Description:
Handle customer inquiries through telephone and email, including handling multiple calls simultaneously
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Process reservations, forms and applications
Identify and escalate priority issues
Document all call information according to standard operating procedures
Provide excellent service to customers
Follow up on claims until a solution is found
Send complaints from customers to the companies providing the services
Requirements:
Bilingual in Japanese and English language (speak/read/write)
Computer proficiency (MS Word, Excel, email)
Good data entry and typing skills
Ability to perform multiple tasks simultaneously
Attention to detail
Ability to resolve conflicts and complaints from customers in an effective and friendly manner
Ability to work under pressure
Pay Rate: $12.00/hour - $16.00/hour
ID# 1173865
All offers are contingent upon the successful completion of background and reference checks.
Interested Applicants: Please visit us online at to view additional positions. Applications will only be reviewed for
applicants currently living in the state of Hawaii and who are available for an interview with Staffing Solutions.
Staffing Solutions of Hawaii:
Staffing Solutions of Hawaii is a local, award winning, and growing privately owned agency in Oahu. For more than 20
years, our personal approach to building our relationships with renowned companies ensures our employees enjoy
competitive pay, stimulating careers and assignments, and excellent growth opportunities, with the chance for it to
turn into full-time employment!
We are proud to be an Equal Employment Opportunity and Affirmative Action employer, including females, minorities,
protected Veterans and those with disability.
Link

*Contact is directly with the founders and managers for hire. No other parties are allowed
We do not collect, store, or transmit personal information about our customers

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